The airlines with the most flight cancellations and delays in Hong Kong
Whilst for the most part, airline cancellations and delays are just an inconvenience to our trips, they can sometimes cause disruptions to our moods, onward travel, and even our wallets. Travellers may even incur additional expenses for accommodation, meals, or alternative transportation – which can be difficult to get back without the appropriate travel insurance for flight cancellations and delays.
To understand exactly the issues travellers have experienced with flight cancellations and delays, we commissioned a survey of over 700 Hong Kong travellers to find out which airlines they say they’ve experienced the most disruptions with and how this affected their travel experiences.
Which airlines did travellers experience the most flight delays with?
Of the Hong Kong travellers we spoke to, Cebu Pacific Air came in as the top airline with the highest ratio of flight delays, with almost two-thirds (66%) of respondents who had flown with them in the past year saying they’d experienced at least one.
Second was Air Asia, with 65% of respondents reporting a delay with them.
The airline with the third-most reported delays was Air China, with around 3 in 5 (63%) respondents who flew with the airline also encountering delays.
Similarly, half (50%) of the travellers surveyed that flew with Hong Kong’s largest airline, Cathay Pacific, said that they had experienced a delay.
How long were travellers delayed for?
The most common delay duration for Hong Kong travellers was 1 to 3 hours (28% of respondents).
Of the top 12 most delayed airlines, Bangkok and All Nippon Airways were the airlines that travellers reported the most prolonged delays with, with most passengers saying they were delayed for 7 to 9 hours.Who did travellers experience the most airline cancellations with?
Whilst experiencing delays can be frustrating enough, having your entire flight cancelled can be a truly traumatic event, with entire plans thrown into disarray.
Excluding airline cancellations due to COVID-19 travel restrictions, Bangkok Airways took the top spot, with 61% of survey respondents who had flown with the airline reporting that they had experienced a cancellation.
Cebu Pacific followed, with 59% of respondents who had flown with the airline reporting a cancellation with them.
The airline in third place was Air China, where over two-thirds (56%) of respondents reported cancelled flights.
How long were travellers’ cancellations?
How have the airlines handled the disruption?
How often are airlines compensating passengers for flight cancellations and delays?
What Are The Causes Of Flight Delays And Cancellations? How Can I Avoid Them?
Does travel insurance protect me from flight cancellations or delays?
Not only is travel insurance a great way to ensure that you are covered for any potential disruptions, but it can also cover unforeseen emergencies, overseas medical costs, pre-trip crises, or personal accidents. Check out our guide on why it’s necessary to get travel insurance.
Almost two-thirds (62%) of respondents who have experienced disruptions said that because of their recent flight cancellations or delays, they will now always pre-arrange travel insurance to safeguard against travel disruptions. And for the Hong Kong travellers who were insured when their disruptions happened, and used it to make a travel insurance claim, we found that most were extremely pleased with the experience:
- 73% said they were pleased with the travel insurance provider’s handling of their claim.
- 72% said the handling of their claim has made them want to choose the same travel insurance provider again.
- 68% said their travel insurance provider compensated them quickly.
- 67% said they found the travel insurance claim process to be easy.
Best Travel Insurance for Flight Delays and Cancellations
Allianz Travel - Gold Plan (Single Trip)
- Medical Expenses
- HK$2,000,000
- Travel Cancellation
- HK$40,000
- Loss/Damage of Baggage
- HK$25,000
- Premium Premium
HK$22240% Off - HK$133.20
[Earn Asia Miles as low as HK$0.5 = 1 Mile! ]
Travel in pairs, get an extra 10% off! From 12 October to 1 November 2026, customers who successfully purchase an Allianz Travel Insurance Silver or Gold Plan via MoneySmart with a net premium of HK$150 or above, and are among the first 150 customers to submit the reward redemption form on or before 8 November 2026, will receive 300 Asia Miles^ (automatically converted from 600 SmartPoints and directly credited to the Cathay membership account). Limited quota, first come, first served. T&Cs apply.
🎁 [All Customers can choose]
- AIRSIM HK$20 Travel SIM Prepaid Card # or
- AIRSIMe eSIM *
STARR Companies TraveLead Supreme Plan Annual Plan
- Medical Coverage (Overseas)
- HK$1,500,000
- Trip Cancellation
- HK$50,000
- Loss/Damage of Baggage
- HK$20,000
- Premium
- final-price
[Earn Asia Miles as low as HK$0.5 = 1 Mile! ]
From 12 October to 1 November 2026, customers who successfully apply a Starr Extra or Supreme Travel Insurance Plan via MoneySmart with a net premium of HK$150 or above, and are among the first 150 customers to submit the reward redemption form on or before 8 November 2026, will receive 300 Asia Miles^ (automatically converted from 600 SmartPoints and directly credited to the Cathay membership account). Limited quota, first come, first served. T&Cs apply.
🎁 [All Customers can choose]
- AIRSIM HK$20 Travel SIM Prepaid Card # or
- AIRSIMe eSIM *
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- Medical Expenses
- HK$1,000,000
- Trip Cancellation
- HK$25,000
- Loss/Damage of Baggage
- HK$10,000
- Premium Premium
HK$20430% Off - HK$142.80
Blue Cross TravelSafe Plus - Global Gold Plan (Single-plan Cover)
- Overseas Medical Expenses
- HK$750,000
- Trip Cancellation
- HK$15,000
- Loss/Damage of Baggage
- HK$10,000
- Premium Premium
HK$18225% Off - HK$136.50
【MoneySmart Offer】
Purchase Bluecross travel insurance product via MoneySmart to enjoy 25% off discount (for Single Trip Travel products only)
Enrol Blue Cross “Love Yourself” VHIS Plan (Asia and Australia-New Zealand Plan Level) via MoneySmart and enjoy additional premium discount for the first 3 policy years*:
1st Policy Year 50% off ^
2nd ^^ and 3rd ^^^Policy Year 34% off**
Allianz Travel - Silver Plan (Single Trip)
- Medical Expenses
- HK$1,500,000
- Travel Cancellation
- HK$20,000
- Loss/Damage of Baggage
- HK$15,000
- Premium Premium
HK$16940% Off - HK$101.40
[Earn Asia Miles as low as HK$0.5 = 1 Mile! ]
Travel in pairs, get an extra 10% off! From 12 October to 1 November 2026, customers who successfully purchase an Allianz Travel Insurance Silver or Gold Plan via MoneySmart with a net premium of HK$150 or above, and are among the first 150 customers to submit the reward redemption form on or before 8 November 2026, will receive 300 Asia Miles^ (automatically converted from 600 SmartPoints and directly credited to the Cathay membership account). Limited quota, first come, first served. T&Cs apply.
🎁 [All Customers can choose]
- AIRSIM HK$20 Travel SIM Prepaid Card # or
- AIRSIMe eSIM *
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